Tickessa 0.19.0
Version 0.19.0 improves daily ticket and email work. Resolved and quarantined cases stay out of the regular inbox, while the main manual actions are grouped directly above the ticket list.
New
- The Resolved tile opens a dedicated queue. Resolved tickets no longer appear in the regular inbox or general status selector.
- Quarantined tickets likewise remain available only through their own tile.
- New ticket, Reload tickets and Fetch mail are grouped below the metric tiles.
- Administrators and agents can create a ticket without an inbound email and send the first customer message through the project mailbox.
- Manual mailbox fetching identifies failures by mailbox and safe diagnostic reason. Cron failures remain visible in settings and can notify administrators by email.
- Definite delivery failures and safely stored messages are removed from the mailbox in a controlled way. Existing messages without a conclusive match are processed again through duplicate-safe importing.
Update
Update frontend and backend together and back up the database, attachments and runtime configuration first. Verify the package manifest, signature and SHA-256 checksum. After updating, test sign-in, the ticket view, queue tiles and a controlled mailbox fetch.
See Manage tickets and Installation and updates for more detail.